Refund and Return Policy for Sparkleluis

Effective Date: December 4, 2024

At Sparkleluis, we strive to ensure that our customers are completely satisfied with their purchase. If you are not fully satisfied with your order, we offer a clear and straightforward return and refund policy. Please read the following guidelines to understand the process for returning or exchanging items and requesting a refund.

1. Eligibility for Returns

To be eligible for a return or exchange, the following conditions must be met:

  • Return Timeframe: You must initiate the return or exchange process within 30 days from the date you received your order.
  • Condition of Items: The item must be unused, undamaged, and in original packaging. If the item is opened or used, it may not be eligible for a return.
  • Proof of Purchase: You must provide proof of purchase, such as the order confirmation email or receipt, to facilitate the return or exchange.

2. How to Return an Item

If you wish to return an item, please follow these steps:

  • Contact Customer Support: Reach out to our customer service team at [email protected] or call us at (304) 645-7343 to inform us about your intention to return the product. Please provide your order number, the product name, and the reason for return.
  • Return Authorization: We will issue you a Return Merchandise Authorization (RMA) number and instructions on how to return the item to us.
  • Return Shipping: You are responsible for the return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service or purchasing shipping insurance, as Sparkleluis is not responsible for items lost or damaged during return shipping.

3. Refund Process

Once we receive the returned item and confirm that it meets the return conditions, we will process your refund. The refund will be issued to your original payment method.

  • Refund Timeline: Refunds are typically processed within 7-10 business days after the returned item has been received and inspected.
  • Restocking Fee: Please note that certain items, such as special-order products or products that have been opened, may incur a restocking fee of up to 20% of the original purchase price.
  • Refunds for Damaged or Defective Items: If the product is damaged or defective, we will issue a full refund, including return shipping costs. You must contact us within 7 days of receiving a defective item.

4. Exchange Policy

If you would prefer to exchange an item rather than return it, we can process an exchange for an item of equal value, subject to product availability. To exchange an item, follow these steps:

  • Contact Customer Support: Inform us that you wish to exchange the product for another item. Please provide the item you wish to exchange and the replacement product.
  • Return and Reshipment: After returning the original item, we will ship the replacement to the same address at no additional cost.

5. Non-Returnable Items

Certain items cannot be returned or exchanged under any circumstances, including but not limited to:

  • Gift Cards
  • Used or Opened Fishing Tackle or Bait
  • Customized or Personalized Products

If you have any questions about whether an item is returnable, please contact our customer support team for clarification.

6. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, we will resolve the issue at no extra cost to you. Please follow these steps:

  • Contact Us Immediately: Notify our customer service team within 7 days of receiving the damaged or incorrect item by emailing [email protected] or calling (304) 645-7343. Include your order number and a description of the issue, along with photos of the damaged or incorrect product.
  • Resolution: We will arrange for a replacement, exchange, or refund, depending on the circumstances. In some cases, we may request that you return the damaged or incorrect item.

7. Contact Information

For questions or assistance regarding returns, exchanges, or refunds, please contact our customer service team:

We are committed to providing excellent customer service and ensuring your satisfaction with every purchase from Sparkleluis. If you have any concerns or need help with the return process, don’t hesitate to reach out to us. Thank you for shopping with Sparkleluis!